[What to do] Platinum purchase error occurred last Friday

[vMiniMv]

Hello TWOM family,

As you guys may already know, there was a major platinum purchase error last Friday.

If you were charged more or didn't receive the platinum, request a refund to iTunes store for whatever the amount you’ve been charged and purchase platinum again. Please refer to the following steps to request a refund.

1) After logging in to iTunes, click Manage Account, located on the bottom of the main page.
2) Click Purchase history
3) If you see a list of your purchased applications/items, click on a tiny arrow, located on the left side of Order Date of the application you want to return.
4) Click Report a Problem when you see a list categorized in each application.
5) Click Report a Problem of a corresponding application.
6) Fill out a form. (Please note that depending on your reason of requesting a refund, you may or may not be able to get a refund. Please write down a reasonable excuse for requesting a refund)

I apologize for the inconvenience, and let me know if you need a further assistance.

Thanks,

<3 MiniM

[magedm15l]

What i purchased premium by credit card and it said fail transaction due to server;Devilang

[MasniF]

had already decided his problem by using the support service.

[ptfebelts]

Good post.

[louiswich]

I cant even click on the platinum section in the game because if i do that the screen freeze and i stay on line without moving, i cant press the x option and change to another menu, and after 5 min waiting its says: there was an error during the server conection.and i have to close the app so i can play again, i reinstalled the game so many times, dont know what to do.