Characters Stuck (third time asking also)

[Gametrade]

Added to last posted, emailed admin, and asking here also. Been stuck for almost 2 weeks now on my first lvl 58 save. I'm stuck in aren upper left corner. ID # 3788146

Please help!

[shingod35]

Gametrade,

We apologize for not responding.
However, we haven't received your email. Could you please send us your ID, email address, server, kingdom and character ID via info@com2us.com or PM? We will settle this problem as soon as we receive your email. Thank you.

[Gametrade]

you guys keep asking me for server and kingdom? Where is that info located?

All i see anywhere is that im stuck in the town AREN!

[shingod35]

Gametrade,

My apology..
I was confused with another game. Can I have your network ID (ID you see when you log in to match-up mode) and a slot number (first, second or third saving slot)?
I will assist you as soon as I have your information. So sorry!!

[Gametrade]

ID: 3788146
City: Aren
1st slot